Capabilities
ISP Operations Built Around Your Network
GigSpeed provides the customer-facing, operational, and technical capabilities needed to launch and grow internet service on community and open-access fiber networks.
Take the complete retail ISP operation, or only the functions your team does not already run.
Lead service
Full-Service Retail ISP
GigSpeed can operate as the customer-facing internet service provider, managing the subscriber relationship and the agreed functions required to market, sell, activate, bill, support, and retain customers. For owners with existing capabilities, responsibilities can be tailored to complement what is already working.
Six Operating Capabilities
Launch & Subscriber Growth
Market assessment, launch planning, product positioning, pricing support, community engagement, and localized acquisition campaigns.
Sales & Customer Onboarding
Lead management, order capture, qualification, conversion, activation communication, and customer education.
Billing & Account Management
Payment processing, autopay, account changes, service upgrades, collections workflows, and subscriber self-service.
Customer Care & Technical Support
Customer service, structured troubleshooting, escalation management, and clear coordination with the network owner.
Network & Service Operations
Monitoring, incident coordination, capacity planning, OSS/BSS workflows, performance reporting, and vendor management as defined by the partnership.
Installation & Field Coordination
Scheduling, equipment logistics, activation workflows, and coordination with owner-provided or local field resources.
A Practical Partnership, Not a One-Size-Fits-All Package
Every network has a different ownership model, market, platform, operating team, and set of goals. GigSpeed begins by understanding the network and then defines responsibilities, integration needs, service expectations, and economics that can work for both parties.